Talk to a person who knows the platform.
Whether you are evaluating plans, need help with your account, or want to explore a partnership, your message goes to the team that can actually answer it. No ticket black holes.
Whatever the question, ask it early.
AI search measurement is a young discipline, and most conversations we have start well before a purchase decision. Prospective customers ask us how measurement works, what an AI visibility platform can and cannot see, and how to build the internal case for the channel. We answer those questions gladly, whether or not a deal follows, because informed buyers make better long-term customers. Existing customers reach us about their accounts, their data, and their programs. Partners reach us about integrations and agency relationships. Every route below goes to people, not queues.
Evaluating Citationly for your team?
Sales conversations at Citationly are diagnostic before they are commercial. We start with your situation: which engines matter to your buyers, what your competitive set looks like, and what your leadership needs to see. Then we show you the platform against your own brand's data rather than a canned demo. Good reasons to talk to sales include comparing plans for your team size, scoping an Enterprise agreement, discussing brand monitoring for a regulated business, or planning competitor intelligence across a client portfolio.
Reach sales directly at sales@citationly.io, or use the form to book a demo.
Already a customer and need help?
Support handles account questions, data questions, and anything that is not behaving as expected. Include your workspace name and, where relevant, the report or view you are asking about, and resolution gets faster. For self-serve answers, the Help Center covers setup, monitoring configuration, and reporting, and the documentation covers platform mechanics in depth.
Reach support directly at support@citationly.io. We reply within one business day.
Want to build with us?
We work with agencies delivering AI search optimization services to clients, technology partners connecting Citationly data into adjacent tools, and consultants building measurement practices. If your work touches AI visibility, brand monitoring, or competitive intelligence, there is probably a conversation worth having.
Select Partnerships in the form above, or write to hello@citationly.io, and we will route it to the right person.
When you will hear back.
Sales inquiries
Support requests
Prioritized by plan tier, with Enterprise response commitments defined in your agreement.
Partnership inquiries
Everything else
If a question needs research on our side, you will hear that too, with an honest timeline rather than silence.
The fastest route is a conversation.
If you are evaluating the platform, skip the email round-trip: book a demo and bring your questions. Thirty minutes against your own brand's data answers more than a week of correspondence.
Book a DemoSee how AI talks about your brand.
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